Refund and Returns Policy

Definitions

For the purposes of this Return & Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Return & Refund Policy) refers to TECHOUR SDN BHD, 22-G, Jalan Telawi 5, Bangsar, 59100 Kuala Lumpur, W.P. Kuala Lumpur.
  • Goods refer to the phone accessories, computer accessories, power banks, and related products offered for sale through our Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the website and services provided by TECHOUR SDN BHD.
  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Return & Refund Policy

At TECHOUR SDN BHD, customer satisfaction is important to us. If You are not completely satisfied with Your purchase, We are here to help. This Return & Refund Policy explains the conditions under which returns, refunds, and order cancellations may be accepted.

Return Eligibility

You may request a return within 30 days from the date You receive Your order.

To be eligible for a return, the following conditions should be met:

  • The item must be returned within the 30-day return period.
  • The item should be in its original condition.
  • The item should be returned with any included accessories, manuals, packaging, and documentation where applicable.
  • Proof of purchase or order confirmation may be requested to verify the transaction.

We reserve the right to assess returned items upon receipt before approving a refund.

Return Process

If You would like to initiate a return, please contact Us at:

Email: techour@outlook.com

Please include:

  • Your order number
  • Your full name
  • A brief description of the reason for the return
  • Any supporting information that may help Us process Your request

Once Your return request has been reviewed, We will provide further instructions regarding the return process.

Refunds

After We receive and inspect the returned item, We will notify You regarding the status of Your refund request.

If approved, the refund will be processed using the original payment method used during the purchase whenever possible.

Refund processing times may vary depending on Your payment provider, financial institution, or payment gateway.

The refunded amount will generally reflect the purchase price paid for the returned item.

Late or Missing Refunds

If You have not yet received a refund after receiving confirmation from Us that it has been processed, please allow sufficient time for Your bank or payment provider to complete the transaction.

If You believe there is an unexpected delay, You may contact Us at:

techour@outlook.com

and We will be happy to assist You.

Cancellation Policy

Customers may request to cancel an order within 12 hours of placing the order.

If a cancellation request is submitted within the 12-hour cancellation period and the order has not yet entered processing, preparation, or shipment stages, the cancellation request may be approved.

To request a cancellation, please contact:

Email: techour@outlook.com

and include:

  • Order number
  • Customer name
  • Request for cancellation

Approved cancellations will be refunded using the original payment method whenever possible.

Exchanges

If You wish to exchange an item for another product, please contact Our customer support team. Exchange requests will be reviewed individually and handled based on product availability and applicable circumstances.

Damaged or Incorrect Items

If You receive an item that appears damaged, defective, or different from what You ordered, please contact Us as soon as possible after delivery.

Providing photographs and relevant order details may help Us review and resolve the matter more efficiently.

Changes to This Return & Refund Policy

We reserve the right to update, modify, or replace this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon being posted on Our Service.

We encourage customers to review this policy periodically to stay informed of any updates.

Contact Us

If You have any questions about this Return & Refund Policy, You may contact Us:

TECHOUR SDN BHD
22-G, Jalan Telawi 5, Bangsar, 59100 Kuala Lumpur, W.P. Kuala Lumpur

Email: techour@outlook.com