Definitions

For the purposes of this Disclaimer:

● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to TECHOUR SDN BHD.

● “Goods” refers to the items offered for sale on the Service.

● “Orders” means a request by You to purchase Goods from Us.

● “Service” refers to TECHOUR SDN BHD, accessible from techoursd.com.

● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Policy

Thank you for shopping with TECHOUR SDN BHD. This Shipping Policy outlines the terms and conditions relating to the processing, handling, and delivery of orders placed through our Service.

By placing an Order through our Service, You acknowledge and agree to the terms described in this Shipping Policy.

Shipping Coverage

TECHOUR SDN BHD currently provides shipping services exclusively within Malaysia.

We are committed to serving customers throughout Malaysia and strive to ensure that all eligible orders are processed and delivered efficiently.

At this time, We do not offer shipping services to destinations outside Malaysia.

Orders requesting delivery to addresses located outside Malaysia may not be accepted or fulfilled.

Free Shipping

We are pleased to offer FREE SHIPPING on all orders delivered within Malaysia.

No minimum purchase amount is required to qualify for free shipping unless otherwise stated during promotional campaigns or special events.

Customers will not be charged any standard shipping fees for eligible deliveries within our shipping coverage area.

Order Processing

Once an Order has been successfully placed and payment has been confirmed, Our team will begin processing the Order.

Order processing includes:

Verification of order details
Payment confirmation
Product preparation
Packaging and handling
Arrangement for shipment

Orders are generally processed during normal business days and business hours.

Processing times may vary depending on order volume, product availability, public holidays, and operational requirements.

We make every reasonable effort to process orders as efficiently as possible.

Delivery Timeframe

Orders are generally delivered within 7 business days from the date the Order is successfully processed and confirmed.

Delivery timelines are estimates and may vary depending on factors such as:

Delivery location
Courier operations
Weather conditions
Public holidays
Peak shopping periods
Unexpected logistical disruptions

While We strive to meet estimated delivery timelines, delivery dates cannot be guaranteed under all circumstances.

No Overnight Delivery

TECHOUR SDN BHD does not currently offer overnight delivery, same-day delivery, express delivery, or expedited shipping services.

All Orders are processed and shipped according to Our standard delivery schedule.

Customers requiring urgent delivery should consider the standard delivery timeframe before placing an Order.

Delivery Address Accuracy

Customers are responsible for ensuring that all shipping information provided during checkout is accurate, complete, and up to date.

This includes:

Recipient name
Delivery address
Contact number
Any relevant delivery information

Incorrect, incomplete, or inaccurate shipping information may result in delivery delays.

TECHOUR SDN BHD shall not be responsible for delays resulting from inaccurate information provided by customers.

Order Tracking

Where available, tracking information may be provided after an Order has been dispatched.

Tracking updates are dependent on the courier service and may take time to appear after shipment.

Customers are encouraged to monitor shipment progress using any tracking details provided.

Delivery Attempts

Delivery services may require one or more delivery attempts depending on courier procedures.

If a delivery cannot be completed during an attempted delivery, the courier may contact the recipient or arrange a subsequent delivery attempt according to their standard operating procedures.

Customers are encouraged to remain reachable through the contact information provided with their Order.

Delays Beyond Our Control

While We work diligently to ensure timely delivery, certain circumstances may cause delays beyond Our reasonable control.

These circumstances may include:

Severe weather conditions
Natural disasters
Transportation disruptions
Government restrictions
Public emergencies
High-volume shipping periods
Courier service interruptions

In such situations, delivery timelines may be extended without prior notice.

We appreciate Your understanding and patience should such circumstances arise.

Failed Deliveries

Orders may experience delays if delivery cannot be completed due to issues such as:

Incorrect address information
Inaccessible delivery locations
Unavailable recipients
Courier operational challenges

Customers may be contacted for additional information if necessary to complete delivery.

International Shipping

TECHOUR SDN BHD currently does not offer international shipping.

Our shipping services are limited exclusively to locations within Malaysia.

Orders requesting shipment to destinations outside Malaysia may be declined or cancelled at Our discretion.

We may review and expand shipping coverage in the future based on operational capabilities and customer demand.

Policy Updates

TECHOUR SDN BHD reserves the right to modify, update, or revise this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon publication on the Service.

Customers are encouraged to review this Shipping Policy periodically to remain informed of any updates.

Contact Us

If You have any questions regarding this Shipping Policy, please contact Us:

TECHOUR SDN BHD

Website: techoursd.com

Email: techour@outlook.com